Privacy Policy

Last updated: January 2025

Express Painting ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you interact with our website, including through our chat widget, contact forms, or when scheduling appointments. This information may include:

• Name
• Email address
• Phone number
• Property address
• Service preferences and project descriptions
• Preferred appointment dates

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Respond to your enquiries and provide customer support
• Schedule and manage appointments
• Send you quotes and service-related communications
• Improve our website and services
• Comply with legal obligations

Data Storage and Security

Your personal information is stored securely using industry-standard encryption and security measures. We use Amazon Web Services (AWS) infrastructure located in Australia to store and process your data. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business (e.g., cloud hosting, email services)
• When required by law or to respond to legal processes
• To protect our rights, privacy, safety, or property

Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: contact@expresspainting.com.au
Phone: +61 414 618 770